AML and Verification at Winningz
We launched in 2025 under a Curaçao licence held by Winningz Entertainment N.V., and every account on our platform operates inside a documented anti-money-laundering and verification framework. This page sets out exactly what we check, when we check it and what we need from you.
Our AML Commitment
We hold our Curaçao operating licence through Winningz Entertainment N.V., and that licence binds us to anti-money-laundering and counter-terrorism-financing obligations we treat as operating requirements, not paperwork. Our compliance team, led by the appointed Money Laundering Reporting Officer, runs the programme day to day and reports suspicious activity to the relevant authorities.
Three principles shape everything on this page. We know who our players are before money leaves the platform. We monitor behaviour rather than reacting to complaints. And we never tip off a player about a report we are legally obliged to make.
- Risk-based customer due diligence on every account
- Ongoing monitoring of deposits, bets and withdrawals
- Suspicious transaction reporting to Curaçao authorities
- Staff training refreshed on a fixed annual cycle
When We Verify Your Identity
Verification triggers
You can register and play with a deposit before full verification, but three triggers move your account into our verification queue: your first withdrawal request, cumulative deposits reaching our internal review threshold, and any behaviour our monitoring systems flag as unusual. The first withdrawal is the hard gate; nothing is paid out until your file is complete.
The document set is fixed, so there is no guesswork on your side.
- Government-issued photo ID (passport, driver licence or national ID card)
- Proof of address dated within the last three months (utility bill, bank statement or tenancy agreement)
- Proof of payment method ownership (card photo with middle digits covered, or a screenshot of your e-wallet or crypto wallet showing your name)
| Trigger | What we need | Deadline |
|---|---|---|
| Registration | Name, date of birth, address, contact details | At sign-up |
| First withdrawal | Full document set | Before payout |
| Deposit threshold | Full document set plus review | Within 72 hours |
| Monitoring flag | Case-specific, may include source of funds | As advised |
How Verification Works
Our review team completes checks within one to three business days of receiving legible documents, and most straightforward files clear inside 24 hours. You will not chase us for status; we email you at each decision point, and our 24/7 live chat can confirm where your file sits.
Your documents sit in encrypted storage with access restricted to verified compliance staff. We never share verification material with third parties for marketing, and we do not retain card images beyond the period set out in the retention section below.
- Upload documents through the secure verification tab in your account
- Automated format and legibility check runs immediately
- A compliance officer reviews the file against your account details
- Name, address and date of birth are cross-matched to your registration
- Payment method ownership is confirmed against your deposit history
- You receive written confirmation, or a request for anything missing
Source of Funds Requests
We ask for source of funds evidence when the money moving through your account does not match the profile we hold, or when deposits cross thresholds set in our risk framework. This is not an accusation; it is a licensing obligation that applies to every operator in our jurisdiction, and the threshold is high enough that ordinary play never triggers it.
Acceptable evidence includes recent payslips, a tax assessment, audited business accounts, a dividend or investment statement, or bank statements showing the income feeding the account you deposit from. Crypto-funded accounts may be asked for the fiat origin of the coins.
Monitoring Deposits and Withdrawals
Every deposit and withdrawal passes through automated screening that compares amount, frequency, method and device signals against your verified profile. Withdrawals are processed within 0 to 24 hours once your file is complete, with no fees on our side, and they follow the same-method rule: funds return to the deposit method wherever that method supports payouts.
Our limits are fixed and published. If a withdrawal exceeds what a single method can return, we split the payout across the methods you used, in proportion to your deposits.
Deposits are subject to the minimum of A$30, and larger crypto transactions carry additional blockchain screening before they are credited.
| Limit | Amount |
|---|---|
| Minimum deposit | A$30 |
| Minimum withdrawal | A$30 |
| Daily withdrawal cap | A$8,000 |
| Monthly withdrawal cap | A$32,000 |
| Withdrawal processing | 0 to 24 hours |
| Verification review | 1 to 3 business days |
If Verification Fails
When documents are missing or unreadable, we place a payout hold on the account, contact you with the specific problem and keep the account open for play. You have 30 days to supply what we asked for, and if the file is still incomplete after that, we suspend the account and return any balance to a verified payment method in your name.
If verification fails because the documents do not match the account holder, we freeze the account immediately, cancel any pending withdrawal and investigate. Confirmed identity fraud closes the account permanently, forfeits bonuses and may be reported to the authorities under our licence obligations.
You can appeal any decision through [email protected], and a second compliance officer reviews every upheld rejection before it becomes final.
How We Store Your Documents
We keep verification records for five years after your account closes, because our Curaçao licence and the anti-money-laundering framework behind it require us to reconstruct any transaction history on request from the authorities. Retention also protects you: it is the evidence trail that settles disputes over payouts or account ownership.
Once the retention period ends, documents are securely destroyed and the deletion is logged. While records exist, access is limited to compliance personnel with a documented reason, every access is logged, and nothing is used for marketing or shared with gaming providers.
Frequently Asked Questions
Can I withdraw before finishing verification?
No. Your first withdrawal is the hard gate for full verification, and payouts are held until your ID, proof of address and payment method ownership are confirmed. Reviews take 1 to 3 business days.
Why was I asked for source of funds?
Large deposits or activity outside your usual pattern trigger the request under our licence obligations. A payslip, tax assessment or bank statement showing the income behind your deposits is usually enough.
Do withdrawals go back to the same method I deposited with?
Yes, wherever the method supports payouts. If a single method cannot return the full amount, we split the withdrawal across the methods you used, in proportion to your deposits.
How long do you keep my ID documents?
Five years after your account closes, as required under our Curaçao licence. After that, records are securely destroyed and the deletion is logged.
What happens if I never send my documents?
Payouts are put on hold and you have 30 days to complete your file. After that, the account is suspended and any balance is returned to a verified payment method in your name.