Our Terms and Conditions

These terms set out the agreement between you and Winningz Casino, operated by Winningz Entertainment N.V. under a Curaçao licence held since 2025. We have written them in plain language so you know exactly where you stand before you play.

Accepting Our Terms

By creating an account, making a deposit or playing any game on our platform, you confirm that you have read these terms, understood them and agreed to be bound by them. Acceptance takes effect the moment you complete registration or first use any part of the platform, whichever comes first. If you do not agree with any clause, do not register and do not play.

Your continued use of the platform after we publish an updated version of these terms counts as acceptance of the changes. We recommend you revisit this page regularly, and we explain exactly how we notify you of amendments in the final section below.

Who Can Register With Us

Age, residency and accounts

You must be at least 18 years old, or the minimum legal gambling age in your jurisdiction if that is higher, to hold an account with us. We may request identification at any point, and accounts held by minors will be closed immediately with all deposits refunded and winnings forfeited.

Each player may hold exactly one account. Registering multiple accounts, whether under your own details or another person's, breaches these terms and entitles us to suspend all linked accounts and void associated winnings. You must supply accurate personal details and keep them up to date.

• 1. Residents of the following jurisdictions may not play: United States, United Kingdom, Netherlands, Belgium, France, Spain, Italy, Denmark, Portugal, Romania, Israel, Iran, North Korea.
• 2. You must not register if online gambling is unlawful where you live, even if your jurisdiction is not named above.
• 3. You are responsible for keeping your login credentials secure; activity under your account is presumed to be yours.
• 4. Before your first withdrawal we verify your identity, address and payment method in line with our KYC obligations.

Deposits, Withdrawals and Verification

You can deposit via PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum or Tether, and withdraw to Visa, Mastercard, bank transfer, Skrill, Neteller, MiFinity or the same supported cryptocurrencies. Withdrawal requests are processed within 0-24 hours once your account is fully verified. Verification (ID document, proof of address and payment method check) takes 1-3 business days, and we will not release funds to unverified accounts.

We do not charge fees on deposits or withdrawals. An account left dormant for 12 consecutive months may be subject to a monthly administrative fee after we notify you; we will always contact you first and remit any remaining balance on request. We may also request a source-of-funds declaration for large transactions under our anti-money-laundering duties.

How Our Bonuses Work

General bonus rules

Every bonus we offer, including the welcome package, reloads, cashback, free spins and tournament prizes, carries its own rules published alongside the offer. The general conditions below apply unless a specific promotion states otherwise. Activating a bonus means you accept both sets of rules.

Bonus funds are not withdrawable cash. They convert to real money only after you meet the stated wagering requirement (45x for our welcome offer), and bets placed while a bonus is active are capped; exceeding the cap voids bonus winnings. Bonuses expire, our welcome offer after 30 days of activation, and any unused bonus funds or incomplete wagering progress is removed at expiry.

• 1. One bonus per person, household, shared IP address or payment method unless we expressly state otherwise.
• 2. Certain games are excluded from bonus wagering or contribute at a reduced rate; the list is shown in each offer's rules.
• 3. Winnings above the maximum conversion stated in a promotion are removed when the bonus completes.
• 4. Misusing a promotion, including low-risk wagering patterns designed to farm wagering credit, voids the bonus and any winnings from it.
• 5. We may decline a bonus request or reclaim an already credited bonus if we detect breach of these rules.

Conduct We Never Permit

We operate on trust, and the following behaviour breaks it. Where we identify any of the conduct below, we may suspend the account, confiscate related winnings, report the matter to the relevant authority and, where money is owed to us, recover it from any balance in your account or linked accounts.

• 1. Fraud of any kind, including false registration details and misrepresented age or residency.
• 2. Chargebacks or payment disputes raised after funds have been played, and deposits made from accounts or cards you do not control.
• 3. Multiple accounts held by one person or coordinated across a group to exploit bonuses.
• 4. Bonus abuse, syndicate play or any strategy aimed at the promotion rather than genuine play.
• 5. Collusion with other players, exploitation of software faults or play designed to subvert game outcomes.
• 6. Bots, scripts or any automated play, as well as VPNs, proxies or location-masking tools used to appear inside a permitted jurisdiction.
• 7. Use of the platform for money laundering or with funds derived from unlawful activity.

Set Limits or Take a Break

Gambling should stay affordable entertainment, and we give you tools to keep it that way. From your account settings, or by contacting support, you can set daily, weekly and monthly deposit limits, loss limits and session reminders. Limits take effect immediately when tightened; increasing or removing a limit has a 24-hour cooling-off period so the decision stays considered.

You can self-exclude for a fixed period or permanently at any time. During self-exclusion we close your access to the platform, block marketing to you and, where practical, prevent new registrations under your details. We also train our staff to notice signs of harm and may reach out, suggest limits or apply a short protective pause if we see play patterns that concern us. Free, confidential support is available around the clock from Gambling Help Online on 1800 858 858.

Closing Accounts and Raising Disputes

Your rights and our process

You may close your account at any time through account settings or by contacting support. Before closure, withdraw any remaining balance; if a balance sits below the minimum withdrawal amount or verification is outstanding, we will work with you to release the funds. We may also close an account ourselves where these terms are breached, where a licence obligation requires it, or where responsible-gambling concerns make closure the safer option.

If something goes wrong, tell us. Raise the issue with our 24/7 live chat or email [email protected]; we aim to acknowledge complaints within 24 hours and resolve them within 10 business days, keeping you informed if we need longer. Any dispute that we cannot settle is governed by the laws of Curaçao, and you keep every right you have under Australian consumer law in relation to our services.

How We Update These Terms

We review these terms regularly and may amend them to reflect changes in our services, payment processes or regulatory obligations. Revisions are published on this page with an updated effective date, and the version in force is always the one you see here. For material changes, such as amendments to withdrawal conditions or dispute handling, we notify registered players by email or platform message at least 7 days before the change takes effect.

If you keep using the platform after an amendment takes effect, you accept the revised terms. If you do not accept them, you are free to close your account and withdraw your balance before the effective date, and we will assist with that process at no cost to you.

Frequently Asked Questions

How long does verification take before my first withdrawal?

We verify your ID document, proof of address and payment method within 1-3 business days. Once verification is complete, withdrawal requests are processed in 0-24 hours.

Can I hold more than one account at Winningz Casino?

No. One account per person, and duplicate accounts breach our terms. We may suspend all linked accounts and void any winnings obtained through multiple registrations.

What happens if I use a VPN to access the platform?

Masking your location to appear inside a permitted jurisdiction is prohibited conduct. If we detect it, we can suspend your account and withhold withdrawals until your true location is confirmed.

How do I self-exclude from the platform?

Contact our 24/7 live chat or email [email protected] and request self-exclusion for a fixed period or permanently. We close your access, stop marketing to you and help you withdraw any remaining balance.